The South West Net Zero Hub is hosted by the West of England Combined Authority (WECA) and funded by the Government Department for Energy Security and Net Zero.
Privacy notice
WHAT INFORMATION WE COLLECT AND HOW
This site uses cookies, but they do not identify users and we only use them to gather statistical information. Unless input from a user directly into a form, the site does not capture and store any personal information about individuals who access it.
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and via email, such as name, address, telephone number etc.
- Your preferences regarding your use of email updates, (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers help facility.
WHAT WE DO WITH YOUR INFORMATION
Any personal information we collect from this website will be used in accordance with the General Data Protection Regulation, Data Protection Act 1998 and other applicable laws. The details we collect will be used for the following:
- We may use your email address to send you information about products and services. In such a case you will be offered the option to opt in/out of these emails.
- We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes. When we are sharing information with other organisations we will have an information sharing agreement or contract in place that ensures compliance with data protection legislation.
- We use MailChimp as our marketing automation platform. If you receive a newsletter from us, the information you provide when subscribing will be stored by MailChimp in accordance with their Privacy Policy and Terms. You can change your mind at any time and unsubscribe.
We may also share your personal information when we feel there’s a good reason that’s more important than protecting your privacy. It is unlikely, but possible that we may share your information:
- in order to find and stop crime and fraud; or
- if there are serious risks to the public, our staff or to other professionals;
For all of these reasons the risk must be serious before we can override your right to privacy.
If we’re worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we’ll discuss this with you and, if possible, get your permission to tell others about your situation before doing so. We may still share your information if we believe the risk to others is serious enough to do so.
There may also be rare occasions when the risk to others is so great that we need to share information straight away. If this is the case, we’ll make sure that we record what information we share and our reasons for doing.
HOW DO WE PROTECT YOUR INFORMATION?
We’ll do what we can to make sure we hold records about you in a secure way, and we’ll only make them available to those who have a right to see them. Examples of our security may include:
- encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password);
- pseudonymisation, meaning that we’ll use a different name so we can hide parts of your personal information from view. This means that someone outside of the organisation could work on your information for us without ever knowing it was yours;
- controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it;
- regularly training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong;
- regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches).
WE ONLY USE WHAT WE NEED
We will only collect and use your personal information for specific reasons as listed above. If we need to retain your information for research or service planning reasons we will remove any information that identifies you personally.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We will only collect and use your personal information for specific reasons as listed above. If we need to retain your information for research or service planning reasons we will remove any information that identifies you personally.
ACCESS TO YOUR INFORMATION
You have the right to make a request for personal information about yourself, or another person if they have given their consent. This is called a subject access request. Find out how to make a subject access request.
If you have any concerns or questions about how we look after your information, please contact us at or write to us at 70 Redcliff Street, Bristol, BS1 6AL and we will be pleased to help you. swnetzerohub@westofengland-ca.gov.uk
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Alternatively, visit ico.org.uk or email casework@ico.org.uk.
Other websites
This privacy notice only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
The South West Net Zero Hub cookie policy
ABOUT COOKIES
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.
You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them on the gov.uk website. However please note that if you do this you may not be able to use the full functionality of this website.
Instructions for blocking cookies using browser settings can be found at How to control cookies on the AboutCookies.org website.
We use Google Analytics to analyse the use of our website and help us create a more useful and easy to use site.
THIRD PARTY COOKIES
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter, Youtube, MailChimp will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
WHAT INFORMATION WE COLLECT AND HOW
This site uses cookies, but they do not identify users and we only use them to gather statistical information. Unless input from a user directly into a form, the site does not capture and store any personal information about individuals who access it.
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers help facility.
WHAT WE DO WITH YOUR INFORMATION
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
ACCESS TO YOUR INFORMATION
You have the right to make a request for personal information about yourself, or another person if they have given their consent. This is called a subject access request. Find out how to make a subject access request.
ANALYTICS COOKIES
This site uses Google Analytics cookies. Every time a user visits our website, web analytics software generates an anonymous analytics cookie. These cookies give us statistical information: for example, they can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have and how often they visit the site. These cookies cannot be used to identify individuals, they are used for statistical purposes only.
OTHER WEBSITES
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
MORE INFORMATION
If you are looking for more information or to speak with a member of the team about our cookies policy then you can contact us: Email: swnetzerohub@westofengland-ca.gov.uk
